Be aware to check the system's certificate store, not your personal another cert store (it's possible the certificate is residing there, as the final trusted root CA list is the superset Symantec support was not very much help. If the problem to persists, do the following: Obtain detailed installation logs. In the Windows Event Viewer - Application Log, you see the following entry: Event ID 11708. http://twaproductions.com/event-id/msi-installer-event-id-11708.html
Its current value is '1'. I will see if I can get you the Contact ID. 0 Anaheim OP Tribmos Sep 7, 2011 at 10:01 UTC Thanks! In my case this file's size was 7 to 8 megabyte! I hope you find a solution quickly, and please let us know when you find root cause. Thanks, Thomas 0 This discussion has been inactive for over a year. https://support.symantec.com/en_US/article.TECH168166.html
Verify that the system is not currently infected. Run the Symantec Power Eraser tool. 3. Of course!! That's why this list should be stripped down till what's necessary on some machines. You may get a better answer to your question by starting a new discussion.
Support tool reports everything fine 2) Power Eraser only found legit applications (circuit programming software) 3) Tried as local user as well as domain admin. Even installed Live Update separately beforehand Symantec 12.1.4 Install issues how to add keys to registry then uninstall programe via script/batch file ? Create a SymAccount now!' Installation of SEPM 12.1 fails TECH168166 July 28th, 2012 http://www.symantec.com/docs/TECH168166 Support / Installation of SEPM 12.1 fails Did this article resolve your issue? Symantec Error 1603 Description: Product: Symantec AntiVirus -- Installation operation failed." Installation of Symantec Endpoint Protection Manager rolls back at Configuring IIS with error 8002801D.
Exploring this file takes a while, but in my case I was lucky to find the very first failure: MSI (s) (5C:04) [09:52:26:133]: Invoking remote custom action. If the registry contained a SAVFMSE key, then Symantec AntiVirus/Filtering 3.x for Microsoft Exchange was installed at one time. Verify that ComCheck reports that the MDAC version is 2.6 or later and that the version matches the values that you got from the registry. have a peek here Creating your account only takes a few minutes.
Try these resources. Event Id 1042 Msiinstaller I did a little digging and found some posts from 2008 about a suggested method of using a tool called SCSCleanWipe to remove all traces of symantec products, as some aspect The windows Event Viewer, Application log may contain the following error: Windows Event Viewer: Source: MSI Installer Event ID 11708 Product Symantec Endpoint Protection installation operation failed. I guess I've read every article and forum thread about this failure, but all of them were unresolved or their solutions didn't work for me.
Solution To resolve this issue verify that all traces of legacy Symantec AntiVirus or Symantec Client Security products are removed from the system. check it out One of them could be needed for the installation and start of the SEP client (remember my very first problem was the SEP clients started to behave badly)! Event Id 11708 Msiinstaller For the whole thing start the Microsoft Management Console (MMC) by starting mmc.exe and then load the Certificates snap-in. Event 11708 Installation Failed From start - run - %temp%\SEP_INST.log, search for Return Value 3 and post the 10 lines above the return value 3.
Rolling back In the Windows Event Viewer - The Application log shows the following entry: "Event ID 11708. http://twaproductions.com/event-id/event-id-7031-symantec-management-client.html Give full access to C Drive or the temporary directory: 1. Close Login Didn't find the article you were looking for? MSINFO32 works properly. Event Id 1033 Msiinstaller
TECH102633 January 16th, 2009 http://www.symantec.com/docs/TECH102633 Support / Symantec Endpoint Protection 11.0 error: Stops during installation with Event ID 11708. In Event Viewerwe get Event ID : 11708 under Information section for MsiInstaller Error "The wizard was interrupted and the system has not been modified" Event ID:11708 Source :MsiInstaller Type :Information ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0 ScriptGen: ShowServiceProgress() script execution failed. http://twaproductions.com/event-id/installation-operation-failed-event-id-11708.html Used Procmon and found it hitting the certificate stores.
This is out of scope for this article. Error Status 1603 Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention Encryption VIP Run Cleanwipe to remove all traces of the previous SEP and SAV installs. Regards, Thomas View this "Best Answer" in the replies below » 18 Replies Cayenne
This means the client's browser should know which root CAs are trusted by the reverse proxy server and this is indeed the case: when the client contacts the server, the server If that fails to provide any useful info, follow these steps. 1. Description: Product: Symantec AntiVirus -- Installation operation failed. 11708 Train Run Cleanwipe to remove all traces of the previous SEP and SAV installs. Regards, Thomas 0 Serrano OP Josh5625 Sep 2, 2011 at 10:55 UTC Yeah. Cleanwipe
First thing I would do is, run the SEP Support tool. In the Registry Editor, in the left pane, browse to HKEY_LOCAL_MACHINE\Software\Symantec In the right pane, delete the following keys if they are present: SMSMSE SAVFMSE NAVMSE Close the Registry Editor window. One last thing some of you would like to know is how to access those certificate stores. navigate here I had also an issue on server with an older version of Symantec.
Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Share this:PrintEmailFacebookTwitterGoogleLike this:Like Loading... The Windows Operating System (OS) files may be corrupted. Run the Microsoft System File Checker (SFC) to verify system OS files are not corrupted. Description of the System File If you're missing the certificate you can copy it from Third-Party Root Certification Authorities\Certificates to Trusted Root Certification Authorities\Certificates (drag and drop is moving by the way, I recommend you copy/paste
Reboot your machine to ensure that the changes take effect. When you attempted to upgrade, you may have seen a message similar to: "A previous version of Symantec Mail Security for Microsoft Exchange has been detected. Try these resources. Never let a computer defeat you!
If this list is too big, actually an incorrect list is provided to the client without failures or error messages, so it's possible you're not even aware of this problem! MSI (s) (C8:D8) [15:13:54:894]: Unlocking Server MSI (s) (C8:D8) [15:13:54:894]: PROPERTY CHANGE: Deleting UpdateStarted property.